Terms and Conditions
Terms and Conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period during which the consumer may exercise their right of withdrawal.
Consumer: the natural person who is not acting in the course of a profession or business and who enters into a distance contract with the entrepreneur.
Day: a calendar day.
Continuing performance contract: a distance contract concerning a series of products and/or services whose delivery and/or purchase obligation is spread over time.
Durable data carrier: any tool that enables the consumer or entrepreneur to store information addressed personally to them, allowing future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for the remote sale of products and/or services, whereby exclusive use is made of one or more means of distance communication.
Means of distance communication: any method that can be used to conclude a contract without the consumer and entrepreneur being together in the same place at the same time.
General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
Company name: Stijlster
Chamber of Commerce (KvK) number: 92296076
VAT number: NL004947425B31
Customer Service email: info@stijlster.com
Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur shall indicate before the distance contract is concluded where the terms and conditions can be inspected, and that they will be sent to the consumer free of charge upon request.
If the distance contract is concluded electronically, the text of these terms and conditions may be provided to the consumer electronically in such a way that it can be easily stored on a durable data carrier. If this is not reasonably possible, the entrepreneur shall indicate where the terms can be viewed electronically and that they will be sent electronically or otherwise free of charge at the consumer’s request.
If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs shall apply correspondingly, and in the event of conflicting terms, the consumer may rely on the provision most favorable to them.
If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the remaining provisions will remain in force, and the void provision will be replaced by a provision that most closely reflects the intent of the original.
Situations not covered by these terms shall be assessed “in the spirit” of these general terms and conditions.
Ambiguities about the interpretation or content of any provision shall be interpreted “in the spirit” of these general terms and conditions.
Article 4 – The Offer
If an offer has a limited validity period or is subject to conditions, this shall be stated explicitly in the offer.
All offers are non-binding; the entrepreneur reserves the right to change or modify the offer.
The offer contains a complete and accurate description of the products and/or services offered. Images are a truthful representation of the offered products and/or services. Obvious mistakes or errors do not bind the entrepreneur.
Images, specifications, and data in the offer are indicative only and cannot be grounds for compensation or contract termination.
Colors of displayed products may slightly differ from reality due to screen variations.
Each offer clearly states the rights and obligations attached to acceptance of the offer, including:
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The total price (excluding import VAT and customs fees; these are the responsibility of the consumer).
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Any shipping costs.
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The method of concluding the contract and required actions.
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Whether the right of withdrawal applies.
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Methods of payment, delivery, and performance.
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The validity period of the offer or price guarantee.
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Communication costs if applicable.
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Whether the contract is archived and how the consumer can access it.
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The method for correcting input errors before contract submission.
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Available languages for concluding the agreement.
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Applicable codes of conduct.
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The minimum duration of distance contracts.
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Available sizes, colors, and materials (if applicable).
Article 5 – The Agreement
The contract is concluded once the consumer accepts the offer and fulfills the stated conditions.
If the consumer accepts electronically, the entrepreneur shall confirm receipt without delay. Until confirmed, the consumer may terminate the contract.
The entrepreneur shall implement appropriate technical and organizational measures for secure data transmission and safe electronic payments.
The entrepreneur may, within legal limits, verify whether the consumer can meet their payment obligations and assess other factors relevant to entering into a responsible contract. Based on this assessment, the entrepreneur may decline an order or attach special conditions.
The entrepreneur shall provide the following information to the consumer in writing or via a durable data carrier:
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Contact address for complaints.
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Conditions for exercising the right of withdrawal (or a statement if excluded).
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Warranty and after-sales service details.
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Information required under Article 4.
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Termination conditions for long-term contracts.
Each agreement is subject to product availability.
Article 6 – Right of Withdrawal
The consumer may withdraw from the purchase within 14 days without giving reasons, starting the day after receiving the product.
During this period, the consumer must handle the product and packaging with care, only using it as necessary to assess the product. If the right of withdrawal is exercised, the consumer shall return the product in its original condition and packaging, including all accessories, in accordance with clear instructions provided by the entrepreneur.
The consumer must notify the entrepreneur within 14 days after receipt via written notice or email. After notification, the product must be returned within 14 days. Proof of shipment must be provided.
Failure to notify or return within the specified periods will result in the purchase becoming final.
Article 7 – Costs in Case of Withdrawal
Return shipping costs are the consumer’s responsibility.
To maintain low prices, returns are processed directly with our supplier in China.
Any payments made by the consumer will be refunded within 14 days after withdrawal, provided the returned product has been received or sufficient proof of shipment is supplied.
Article 8 – Exclusion of the Right of Withdrawal
The entrepreneur may exclude the right of withdrawal only if clearly stated prior to purchase, for products that:
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Are made according to consumer specifications;
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Are personal in nature;
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Cannot be returned due to their nature;
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Can spoil or age quickly;
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Are subject to financial market fluctuations beyond the entrepreneur’s control;
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Are newspapers or magazines;
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Are audio/video recordings or software where the seal is broken;
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Are hygiene products with a broken seal.
Article 9 – Prices
Prices are fixed during the offer’s validity period, except for VAT or tax changes.
Price increases within three months are only allowed due to legal changes.
Since shipments originate outside the EU, import VAT and customs clearance fees may be charged by postal or courier services to the recipient upon delivery.
All prices are subject to printing and typographical errors; such errors do not oblige the entrepreneur to honor incorrect prices.
Article 10 – Conformity and Warranty
Products will conform to the agreement, specifications, and reasonable quality standards.
Warranty periods correspond to those provided by the manufacturer.
The warranty is void if:
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The product has been repaired or modified by the consumer or a third party.
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It has been misused or treated carelessly.
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Defects result from government-imposed quality standards.
Article 11 – Delivery and Execution
The entrepreneur will handle orders with the greatest care.
The delivery address is that provided by the consumer.
Orders are executed promptly, typically within 30 days, unless otherwise agreed.
Delays will be communicated; consumers may cancel without cost if delays exceed this period.
Risk of loss or damage passes to the consumer upon delivery.
Article 12 – Duration Contracts, Termination, and Renewal
Consumers may terminate open-ended contracts with one month’s notice.
Fixed-term contracts cannot be automatically renewed beyond the agreed duration, except in specific permitted cases (e.g., subscriptions).
Contracts longer than one year may be terminated after one year with one month’s notice.
Article 13 – Payment
Unless otherwise agreed, payments must be made within 7 working days after the start of the withdrawal period.
The consumer must immediately report payment errors.
In case of default, reasonable recovery costs may be charged.
Article 14 – Complaints Procedure
Complaints must be submitted within 7 days after defects are discovered.
Complaints are acknowledged within 14 days; if resolution takes longer, the consumer will be informed of the expected response time.
A valid complaint may result in free repair or replacement.
Article 15 – Disputes
All contracts are governed exclusively by Dutch law, even if the consumer resides abroad.
Article 16 – CESOP
In accordance with the 2024 amendments to the Dutch VAT Act (Implementation of the Payment Service Providers Directive) and the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may record and report certain transaction data to the European CESOP system.